Heidi, who is the manager still, please if you read this step in as a leader and hire kinder sales people, I'm just speechless 2 years on and there's still the same amount of rude people. And they are not cheap. There were a few pots that were meant for fake plants or swiftly become swamp water mold catchers or your new weekly cleaning hobby. You should always help the client you're with first. *Some exclusions apply. Pottery Barn carries just over 200 different styles of mirrors ranging in price from around $29 up to $1,699. Shop the baby shop and discover baby bedding, furniture, essentials and more. And just when we thought we couldn't get matching shams, he finds them located at a nearby store and hooks us up!!! I'll do my shopping exclusively online and will only go in to browse. The store has the worst customer service. He was very apologetic about the situation and told me that he will personally go into work 4 hours before they open, at 6am and look for the right ones and ship them to me. But then she said that the there was a note stating that they were waiting on a vendor response. If you actually want furniture, buy elsewhere. I literally told them that I don't understand. I ALREADY PAID FOR THEM! Most shoppers enjoy the overall look of Pottery Barn's beds and bedroom furniture, although some shoppers did bring up complaints about delivery delays and missing hardware when they finally received their beds. Years ago my mom bought a sectional from PB and she still loves it, which is amazing, because my mother tends to lose interest quickly. Their customer service is always outstanding. I responded "well, are you going to do something about it?" That was unfortunate to say the least. The worst customer service Walnut Creek is such a nice shopping area it is very disappointing that a name like pottery barn would employee such unprofessional behavior. Many of us at Pottery Barn Kids are parents ourselves and listen to your feedback to make better and safer products for healthier homes. And I'm a pottery barn credit card holder. (And I have been to many others in the last 25 years and in many other states). She was doing paperwork at the computer, and there she remained. They stack the merchandises to the maxthey are everywhere. I agree with the reviews. My sales associate was completely flustered as well. I was fine with that. I hate them. Needless to say, the last thing I want is more merchandise from Pottery Barn! But then Paul steps in, and with his persistence and fine investigative skills, actually finds it deep within the shelves of the back room. Really? I don't have any suggested changes or improvements from my two store visits. I thought maybe she knew something I didn't so I followed her advice as she directed me to open my amazon app & type in "spa robe" - maybe they had this same one for less? I would expect more for someone who's been working retail their entire career. Well those two months have passed and still no sofa. When it comes to your own comfort, your own body is the only North Star. From there we continued to stop by once or twice a month. Instead they sent me a gift card good for merchandise only. She huffed and said okaaaySo, I know no customer was standing in front of her. WILL CANCEL MY ORDER! I will never come back. Stay away. The pros: Nicely styled, modern lighting options. Then it was in Seattle. WebShop kids bags and luggage at Pottery Barn Kids. See Our Top Choice For Bedding: Resident HomeUnlock The Coupons. I would have stayed longer and probably shopped more and maybe even go back. I wanted to order a bench online, couldn't, then tried at the store, couldn't. Ready for inspo? But the best part is that it is made in the USA! Thank you Courtney! Known for their upscale designs with prices that tend towards the high-end, Pottery Barn is a subsidiary of Williams-Sonoma Inc., which also includes their sub-brands Pottery Barn Kids, Pottery Barn Teen, and PB/Apartment.When it comes to customer experience and sentiment, the feedback from Pottery Barn shoppers is varied. . Pottery Barn all-n-one lunch tray. I would definitely recommend this location. As I examined the damage I found that the wood used was essentially scrap that was finger-jointed in more than one place (ie: not a solid piece of wood). But bet they don't give a dime. ver 3 000 artiklar att vlja mellan. Figures; it has now been 6 weeks and I have tried reaching him several times with no response. Spent a fortune redecorating our family room. That said, they don't do a great job in sales. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. I told the cashier Andrew to disregard the 20% discount because I'd like to use my $25 off $50 coupon instead. From all the other less than stellar reviews and lack of response from a store manager, much less corporate, I don't think they really care one iota about their customers. I went to assemble the parts after the hours of refinishing, and was unable to complete the job because several of the ill-fitting joints ended up with stripped out screws. I contacted the store regarding the absence of gift wrap, and the only response from customer service was, "sorry about that", didn't cost anything to wrap, so there is no refund. We buy what we love and make it work in our home. 3 thumbs up for the shopping and especially Pottery Barn. Paul, just WOW. Never order HERE!! The customer service is excellent here, very friendly and helpful One of the talented designers gave me ideas in decorating my new home, and it looks fantastic. Pottery barn is an expensive store which I was used to shop there thinking that they may have a good customer relation program as many other expensive stores in US. So I figured perhaps this is acceptable between him and the staff. I've never experienced such terrible service. When I came in and met her she passed me off on someone else. They had these adorable glass pumpkins that I thought would be lovely for the fall time! Would highly recommend Pottery Barn Bellevue and Laurie Swanson! The pumpkins weren't cheap (even though they were on sale.) This is extremely poor service and poor customer service. Perhaps if she just focused on the task at hand I wouldn't have received the wrong items. We bought some curtain rods from them and had them shipped to our house in Seattle. Until then, we will keep buying elsewhere. Yet they still told me I messed up and that sometimes the assembly is harder than people thinkI am a woodworker by trade. Terrible! Some links on Slumber Search are referral links. We nice asked an employee if it was possible to remove the items so we can appreciate the table better. I have a 20% discount card from a catalog they sent me (they send about 3-4 catalogs per month), but I had put the catalog into recycling. Pottery Barn noted that due to the size of our order we qualified for their concierge service. , Link opens in a new window. The SLO store use to be great. We ordered a desk and cabinet for the office and it's been a 2 month hassle. Walked in and walked all over the store with nobody to greet me. She was interjected by an older Caucasian women in her 60s who was incredibly rude and abrasive to say the least. This site's sole purpose is to help you make the decision faster and with more peace of mind. Hey I understand if it was MY mistake I might deserve the rude conversation that was partaken. After 5 additional minutes of holding I hung up. My favorite Pottery Barn store! The mirror arrived broken. He even went above and beyond to ensure my shipping was waived after he successfully located the shades, as well as applied a discount given the circumstances. As I watched the status of the order remain as 'Ordered' throughout the month of December and early January, I contacted customer service once again. My husband called customer service and was on the phone for over an hour with three different people and all they could offer was a $12 gift card to match the new sale price. WTF I'm about to pay 3900.00 with tax as shipping and I'm not eligible for the discount? WebPottery Barn is a popular American home furnishings retailer with over 200+ locations in the US, Canada, and worldwide. This is ridiculous! Now being in Calgary, I am bummed that most of the PB stuff is at least $500.00 more and I can't get some things shipped here! Silly me for opening a pottery barn credit card. We requested a design consultation. I will never buy anything from this company again. What a skunk of customer service. The sales people are unqualified and lack the proper training. So, I was expecting much more from the Pottery barn brand and specially from a Store Manager in such a fancy mall like UTC. Next day I went to my regular store (in Burlingame) and the person was able to process all of my returns in 5 minutes. I called 6 times starting 1 month after purchase (after receiving the first delay email) to cancel it only to be given the run around and a refusal to refund stating it was "custom made" and the vendor has to refund me. Upper management should really take notes and find employees better suited for the role. We will dispute the charge, and return the second (correct) item. But leaving the store, I felt heavy like they did not deserve my business. When we finally got someone, initially we were told that we would need to pay the credit card and then we'd get credited our reward certificate. First their delivery service is uncommunicative and we've spent upwards of 6 hours talking with either Pottery Barn or the delivery service over the phone as they failed to give us delivery times or dates they promised from previous conversations. I was sent three emails and 2 texts during the week PRIOR, but on Sat when I looked at the path for the truck, one said "cancelled" and the other said, "delivered on 11/5" Well, I began to call on Saturday and spoke to a person early on Monday morning in GA. Now, I've been without a sofa or any lounging furniture in my new residence for over two months, which means hosting any friends or family has been impossible. I hung up and called back and again she wanted to put me on hold. I think it'd because they must be commission based. Large Backpack. Seriously tho, why even bothering go to work if working itself brothers you so much?! I sent several emails to customer service to know what the status of the new order was and to ask them to match the sale price. In addition to the top categories above, Pottery Barn offers a wide array of other home products, such as: Pottery Barn can be found across the US, Canada, and in multiple worldwide destinations. will I be back? Called the delivery service today and asked wheres the other chair? WebShop the kids shop for bedding and more at Pottery Barn Kids. Two months into waiting, and being lied to that it was "in stock", the agent told me 1300 had been pre-sold but only 200 were coming on the next container from China. They gave me the name of a furniture repair company and said I was on my own. thats it! Since she was going to pick it up from the store, I ordered the gift wrap. Plus the store is extremely clutter it almost looks like a Pier1 imports or a Tuesday morning store. What I wanted were those items. Price point wiseyou really need to look around for better deals. But then she pointed me to a cheap, thin $20 robe that was very different than what I'm looking for. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. This store is a lot bigger than most of the other store we been to. Oh, note they have nice and roomy bathrooms in the back, if needed! In the meantime still waiting for someone to contact me to resolve this issue. Wow! It's been 4 months! I feel that they are looking for a quick sale versus consultative in finding me the right items. Furniture shopping is an oftentimes tedious and mundane task. I received better customer service at Target than this place. I want to pay for the part, and order more, because this slide rail willl break again. Make it a day to remember, with adorable and festive seasonal must-haves. So tempting. Key Findings. I don't think so. They can never give a straight answer and once they get your money, good luck getting it back. Maybe I'm asking too much but when you spend $1,000 at a store and pay upfront - the least they can do is let you know when your furniture arrived, return a telephone call or at least not place you on hold and then let the line go dead. I have the return receipt stating full credit back. Enter your email address for Pottery Barn Teen email updates. Staff, it would go a long way to at least say hi and let people know you are there to help. Best customer service we have experienced for quite some time. The sales staff was friendly enough however but when I took a closer look at the prices, I knew it was time to bounce. Lots of ordering problems, late shipment, rude (subcontracted) delivery people, merchandise not as described. Never again. 3) Ordered chair for client. The bolts that connect the stand to the table are falling out. I arrived at the store 1 hour later and it was dead as a door nail. SHOP NOW. Delayed again. We walked out of the store with new furniture for our office lobby and new bedding for us. It looked great aside from a cushion that appeared to be cut from an entirely different piece of cloth. I love to look at things and see what I can put in my home. This store is huge: wide and deep, and has wonderful bedroom, living room and dining area displays. Needless to say we will NEVER buy anything from Pottery Barn again and I will not hesitate telling anyone about this extremely poor service. I was expecting a higher quality based on the supposed pb reputation and the price we paid. For shoppers looking for additional ways to decorate their spaces, Pottery Barn also carries wall art including paintings, photography, drawings, typography, and dimensional art such as woven baskets and wall hangings. They attack you as soon as you walk in the door. My wife bought two "Astoria" collection "real wood" nightstands. Much better service! They are always backed up by weeks, so plan to receive them 2-3 months after your expectation time. Ordered curtains, delivery time 2 to 3 weeks. NOT. The prices at Pottery Barn are right up there in ridiculousness with Restoration Hardware, Crate & Barrel and Williams-Sonoma. We will probably walked out of here with more stuff in we only could find someone to answer our questions. It was their mistake for the wrong order, which they admit, and are still charging the "customer" who has taken plenty of time out of their day to get this sorted out. Unfortunately, I had already dismantled and recycled the boxes so now I have to (a) find a box and packing materials to safely box the fragile breakable bowls and (b) drive again to the UPS store or visit a Pottery Barn store over the holidays. Baby; Kids; Teen; Dorm; Pottery Barn; Williams Sonoma; Classic Lunch Box. Webfeeling or showing pleasure; pleased. Lgg till din logotyp p fretagsgvor som uppskattas. It was originally supposed to come in in mid October, however when that time came, I got an abrupt email stating that it would be another two months before the sofa would be ready. This drives me absolutely insane - I think it's partly because we're young and probably look like we can't afford to purchase anything there when in fact we've gone to furniture places and paid MORE for the exact same product but received better service. I asked to talk to a manager and waited on hold for 20 mins and than was accidentally hung up on, I called back and waited on hold for a manager again for 30 mins, the rep came back to the phone and told me the managers are really busy and the rep hasn't heard back from them.. no surprise! They sent the WRONG one. As I started driving home, I decided to check the receipt and that's when I realized that Andrew had charged me incorrectly on three items. Seriously. I will never use their services again. I don't appreciate being judged, and good riddance brick and mortar (especially Pottery Barn SLO). So I returned to the store and approached him. As far as furniture. Skip Navigation. They gave us a time window and the guy called. The majority of me is disappointed in their customer service, but part of me is finding this quite comical. WebPottery Barn Kids' furniture, bedding and more sales featuring limited time pricing on select items. At this point, the clerk has the audacity to blame me for not letting her know. The $350 chair arrived unassembled with the wrong parts and the wrong color. I was never told this and now I'm just supposed to not have a light fixture in my home cause you are incompetent? One of the reasons we purchased this particular model was the fact that Pottery Barn stressed that we could always get new slipcovers for it. My last purchase at Pottery Barn! I went here because it had all kinds of home goods and thought it may have some cool ashtrays to keep on my patio (who wants cigarette butts on the ground or dishes used and make shift ashtrays?). I know people who have had houses built in less time. The store employees are rude and obnoxious and make it clear that children are not welcome. Very disappointed. Then we find out, that particular color is on backorder for 2 months. Long lines, terrible customer service, disorganized staff, slow check-out system, store credit via postal mail. Really?? So glad this overprice mass-produced store ghosted us! Uniquely expensive. I purchased some Christmas ornaments and brought them to the register. Frustrating using their online as well as store order system. The cons: Some delivery issues such as delays and longevity concerns for certain beds and bedroom furniture pieces. Seriously? I scheduled an in home design consultation, Pottery Barn has the worst customer service, Store didn't have the furniture item so we ordered, Pottery barn has the worst check out system, My husband and I purchased the Pearce sectional, I have been looking to buy my first serious sofa, Wow! Worst retail customer service ever. During this time they charged us interest on something that had been paid off - this is another whole issue to deal with on top of no sofa) After 2 months after receiving the sofa, the cushions started to break down & center cushion had a HUGE noticeable dip. However we did receive ONE item from that delivery - it was a small box with a starfish pillow cover in it. I simply got an email saying my "replacement order" is now going to be delivered in early February. WebPottery Barn Kids Storage Pottery Barn Teen Storage Pottery Barn Dorm Storage Find the Perfect Work Setup For Your Space. She said to leave my phone # and she would look into it and call me later. Best Bento Lunch Box: Bentgo Kids' Durable & Leakproof Lunch Box; Best Lunch Box for Teens: Fjallraven Kanken Mini Cooler; Best Heavy Duty: YETI Daytrip Packable Lunch Bag; Best Decorative Lunch Box: Vera Bradley Lunch Bunch Bag; Best Personalizable Lunch Box: Pottery Barn Kids Mackenzie Lunch Boxes; Best Lunch If I had the money to spend in a place like this, I would go nuts! Mantenha-se ao corrente das ltimas notcias da poltica europeia, da economia e do desporto na euronews I still have my eye on a few more pieces. I find the prices very reasonable and I often stumble upon amazing sale items. A few of the things we did get are nice - as expected and look great. I called the store and left her a message. Returns and exchanges have been pain free with these superstars! it was no problem. No advantage to us, only enticing us to buy more products from them and no compensation for all the hassle and time wasted for a product we still havent received. 4) The fourth problem with the order is that items we ordered in November (the Christmas ornament and the two personalized Christmas stockings) were now unavailable due to Pottery Barn's mistake. Turned out that it was cheap wood dipped in plastic, and ugly as sin. I'm currently on hold AGAIN - a total of AN HOUR AND A HALF at this point. I worked with a frazzled sales associate who was trying to help 2 customers at once and manage a long line while asking several times for help from her fellow associates. For those who like Pottery Barn and all their accessories and furniture, it's an average-sized location: neat, clean, very helpful staff and everything seems to be of good quality. When it comes to styles, Pottery Barn carries solid and patterned rugs, rugs with a neutral color and print, traditional rugs, shag rugs, hand-knotted rugs, distressed rugs, and even have a small selection eco-friendly rugs made of sustainably sourced materials. PB still had huge selections in classic luxurious styles but it is stuff I have already seen here before. Imagine 100 dollars or more for a small picture frame, I mean I can buy a TV stand for that amount of money at IKEA. Best Books of 2022 to Add to Your Classroom Library. shame on you pottery barn. My advice, RUN. 2023 Williams-Sonoma, Inc. All Rights Reserved I was looking for a small comfortable sofa, with washable coverings in a neutral color, that could stand the test of time, never to go out of style. If you buy more than a lamp from Pottery Barn and expect to be taken care of, you're likely to be very disappointed. Turn any space into the ultimate play zone, with just-their-size furniture and interactive toys. But then again, even if we got more stuff, it's probably going to end up in Salvation Army in a year! Horrible company filled with liars! After over an hour of waiting we left and told her to call us when she figured it out. When the Village at Gulfstream Park opened up, it made a move by recruiting a number of longtime Aventura Mall tenants. I am stunned at what garbage this stuff is. Use this guide to find your perfect fit, whether you're packing light or toting it all. ; happy for somebody I'm very happy for you. Make feeding little ones easier than ever with kid-friendly, eco-minded must-haves. All in all, very poor customer service in a developing affluent neighborhood. I love that everything seems like something I need immediately but have never brought myself to purchase anything. That was when she told me that If i return it, she would place me in the end of the wait list for that crib and I would probably not have it before my baby arrives because she has a huge wait list for that. We've tried everything with no success. Shop All Backpacks & Lunch Sale Get Inspired Pack Lunch Like a Pro Featured Shops Travel Shop Best Sellers Open Box Deals Everyday Free Shipping Shop All Free Shipping Shop Our Family Of Brands Pottery Barn Sale I tried to e-mail Diana who gave me her direct e-mail twice with no response. She blazed through the computer system faster than we could explain what we wanted and ultimately said "I can't help you. Everything is beautiful and neat. Still waiting for my order. Pretty fancy furniture / homewares store offering exclusive styles and products that cater to the home decorator in most of us. This is my all time favorite place to shop for all house hold goods from bath towels to plate settings and of course the gorgeous toss pillows. When we saw it in the showroom you couldn't see any of the screws and when talking with them they have no explanation other than the store built a panel in house to hide the screws, since then they've taken down the desk so we can't confirm this with the store and find a solution. The pros: Nice selection of mirrors and wall art. I would like to hope my experience was the only one, but after reading other reviews it seems others have been through something similar. One of the joints was the first point of failure. Yesterday I went and I was very disappointed you used to get greeted and acknowledged and neither occurred during my entire visit, as I browsed the store. They delivered 2/3 of my custom sofa sectional in December, but somehow forgot to make the corner. We went in to purchase a rug. Some shoppers also mentioned issues with the durability of the lighting piece they ordered from Pottery Barn and some difficulties they ran into when trying to get light pieces replaced. We used to shop at Pottery Barn every holiday season but after this horrible customer service experience, Pottery Barn just lost some of its most loyal customers. . Customer service is abysmal. What did I learn today? I will never buy furniture here again! Our silverware came from this store, as well as an entire set of dishes, drinking glasses, and decorative items for the table. We even got our coffee table and media centre as brand new but for clearance floor model prices!!! Turns out that I checked on that same store and they do have a few units ready to be pickup if I decide to buy it today. I know Pottery Barn is a great company having dealt with them in other cities but be careful when dealing with the Calgary location. Padded to protect your computer or tablet, Multiple interior and exterior pockets to pack everything, Rugged, 100% recycled polyester can withstand daily use. The prices are not inexpensive but there are Always good sales and the furniture and bedding quality is there. ', I thought. I am totally disappointed with this purchase - it's cheap garbage in every way. This place has such beautiful, unique, interesting home decor ideas it almost intimidates me going inside. I like the UTC mall in particular anyhow. The salesperson was very helpful. Some shoppers have also brought up longevity issues with certain bedroom furniture pieces. I do not want a free part. Two weeks later, still no refund. The sales help have always been helpful and friendly to me and never overbearing. When it comes to the furniture items that Pottery Barn's shoppers are most excited about, there are a few popular requests that customers make again and again. The employees working on Sunday, March 19, 2017 were downright mean. So what did we learn today? WebLunch Boxes. Only to be told now it isn't coming until after Thanksgiving. However, I returned a couple days. Their solution, maybe I could ship it to a U.S. address and drive down to pick it up. Buyer beware they also own West Elm & Williams Sonoma!!! Enter your email address for Pottery Barn Kids email updates. She kept saying "people in Bellevue always order it like this but I can't help you with yours". People, listen to your gutt and the reviews. So many bad reviews about customer service and apparently they don't care. Classy, Pottery Barn. Be warned that the store is disorganized and their customer relations is disorganized. One chair is delivered today and the delivery man says - oh by the way, they cant find the other chair in the warehouse!! So, I called AGAIN. Overall satisfied with it. If you use one of these and buy something, Slumber Search may make a small amount of money. I actually have a recently purchased nice bedroom, I went to this Pottery Barn because I received a coupon, When the Village at Gulfstream Park opened up, We have always had good experiences with Pottery Barn, This is my all time favorite place to shop. A great way to enhance the design of any room and even bring about the illusion of a larger, open space, Pottery Barn mirrors come in a variety of shapes and sizes. We dodged a bullet. I'm giving this a 4 star due to previous experience, but Winnie definitely deserves a 5 :). I have screenshots of the everything. They don't know the product or what they are selling. I bought a faux fur blanket here last year, I washed it once per the instructions on the label and it no longer looks or feels the way it did when I purchased it. Really strange behavior if you ask me. I asked for an item, not a judgement on the lifestyle that I, or any of my guests, choose. WebAs notcias de ltima hora disponveis em acesso livre em video on demande. This is a great store, but a little pricey. Now I have it another shot like an idiot and called and was put on hold and when I called back they simply say "can't hear you..and une one seconde hang up". 2. I called pottery barn for the third time, was told to wait again. 5) The fifth problem with the order is that about a week ago we discovered that although I used our $1150.00 loyalty reward certificate (and was slightly under so no further balance was due) the entire order was CHARGED TO OUR POTTERY BARN CREDIT CARD! ; happy to do something We are happy to announce the engagement of our daughter. The store was busy, and we wandered around for a bit before someone asked us if we needed help - that person was Winnie. From styling tips to room makeovers, we can help. Help the customer present at the time, then finish your mobile order! Laurie was diligent in getting us layout options before the end of the same business day! Things were too crowded for my liking, but I did spot a few nice things. I went to the store and spoke to the store manager, Valerie. This is absolutely not okay - I would have ordered somewhere else. I had a terrible experience 2 years ago and said I would never go back. The replacement would take another month. Today I was looking for a round dining table. It can be pricey but they do have good sales events. They emailed back and said 'Thanks for understanding'. Last, I then called to let them know that I wanted a return and instead of being accommodating and apologizing they treated me the exact opposite. Josh K. went out of his way to locate the shades for me out of state, and kept me updated throughout the process which avoided me having to spend additional hours on the phone taking care of this matter. Hands down the worst store ever. She was looking at furniture ideas for the house. My dealings are with pottery barn. Please enter at least the first two letters of the last name. A durable, smartly designed bag that's as functional as it is fashionable. No one from the store or pottery barn corporate called me to tell me that. Never shows up. They have good options and quality products. You gotta understand for the past 20 years I have filled my home with Pottery Barn. Here you can choose the colour and texture of your fabric, to match your bedcovers and carpets and wall paint color. Many of us at Pottery Barn Kids are parents ourselves and listen to your feedback to make better and safer products for healthier homes. I was brashly informed that this item was a final sale, although my order nor my receipt stated anything of the sort. I asked if it would be 6 minutes again, and she said yes because they are "very busy". This is for an online order using my loyalty rewards certificate in it's entirety with no balance owing. Based on that, I decided to call UTC store because it was where I bought my crib to see if they would adjust the price or maybe give me a gift card or discount for my next purchase. This is not a ethical company to do business with. Wonder how Mike ever became manager. As I said before, the store was empty of customers and there wasn't a line behind me of people waiting to helped. WebDonna Hay kitchen tools, homewares, books and baking mixes. Slumber Search is supported by readers. She did not offer to check it w me, I had to spell it out to her, she still asked me to be more specific (news flash: I'm a customer I do not know the name of the sections!!) WebOpportunity Zones are economically distressed communities, defined by individual census tract, nominated by Americas governors, and certified by the U.S. Secretary of the Treasury via his delegation of that authority to the Internal Revenue Service. I checked the frame and the holes and clearly no screw had ever been installed in any of the missing spots. Have been fighting with them for months. I go here once and awhile with my wife to browse mostly and get decor ideas for our house. We get the second shipment, and surprise, they're wrong again. Easter Gifts All Gifts Shop All Gifts Gifts By Recipient For Her For Him Open Box Deals 10% off Chill out and enjoy the PB. In the past 2 months, I've ordered 2 pieces of furniture and bedding from this location. Do these people greet you AT ALL in here? Manager Kimberly at this San Luis Obispo location was super helpful and friendly assisting us find great sale items as well as some items that I'd seen online but wanted to see and feel in person (bedding). I'm not quite sure how the customer is supposed to know certain priced items are nonrefundable if there is no indication when purchasing. The cons: Prices can be a bit high. The return goes smoothly enough, but the associate automatically returned credit to purchaser (person that bought the gift). I thought it was odd later I asked about sizing for the bath robes they had because I wanted to buy one for my husband & myself. When it comes to pricing, a queen sheet set at Pottery Barn ranges in price from $40 to $299. Explore legal resources, campaign finance data, help for candidates and committees, and more. I just found it ironic that "Pottery Barn" had zero indoor planter pots with saucers. Walnut Creek, take some deep breathes and less caffeine. That is a real plus! Do these people greet you AT ALL in here? We stopped by to buy a few rugs and chandeliers tonight. Some products were marked down on specials but some products were so over priced in our opinion. Very helpful staff with products and design. I sent multiple emails trying to figure it out to the point where they just stopped emailing me. Not believing them, I called and checked again and a different customer service agent did a 'Where is my order' request and said I should be contacted in 48 hours. Here are the most recent examples why: 1) Client wanted a sofa and 2 chairs. I've already been billed for the item and paid my credit card in full. Eventually it was figured out by customer service agent and she shipped out the correct red wine glasses. They charged me 1,000$ on 5/27 for God's sake! She picked it up today and it was not gift wrapped, just in a clear plastic bag. The pros: Classic beds and bedroom furniture pieces with some customization options. All I want is a couch to sit on. Google searches yield plenty of unhappy PB customers who say the same thing, that PB will not reveal part numbers nor manufacturer names. My only gripe is that it is pretty expensive, but you gotta dish out for the high quality. I do get great decor and table setting ideas and I have bought some really pretty table setting accessories. Now the sales staff is awful. Ok so I don't like to review anything negative but I'm hoping by writing this that the company or at least the store manager at the Walnut Creek, CA will read it. Pottery Barn is a popular American home furnishings retailer with over 200+ locations in the US, Canada, and worldwide. Shop All Lunch Lunch Boxes Lunch Box Bundles Water Bottles Food Containers Luggage & Duffle Bags All Luggage & Bags Shop All Backpacks & Lunch Sale Get Inspired Pack Lunch Like a Pro Featured Shops Travel Shop She said I "may" be one of the 200. Of course, she used a gift receipt (no purchase price) to process this, so naturally it's my fault. I guess she just really wanted to leave her job. I got caught up in all the fall decorations. He went through my stuff for almost ten minutes (mind you I only have 8 items total) and finally realized his mistake. Insane. Nothing but problems-expensive problems. Empty promises! Lgg till din logotyp p fretagsgvor som uppskattas. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Perigold. Deliveries being scheduled without my knowledge. He told me that my chair is 'made' and therefore delivery would be 6-8 weeks. They charged my credit card (not a hold) and then later the item was placed on back order. When I did call back they can't look it up but have to go find paper copies to see if it's come in. Supercute bathroom accessories and the coziest organic towels keep bathtime fun. After 7 calls, nothing was resolved. I ordered the red wine glasses and the white showed up. So I ordered a sofa sectional for my new place in November of 2019 and it's now almost March of 2020 and I still haven't received the completed order. Now I know not to waste my money here because they don't stand by their product quality. Whether you're packing one meal or a full day of eats, our lunch boxes have room for it all. It's end of Feb and I'm still waiting for the item (should be delivered in March they say). Paul, you made our day. 'Finally! I reached out to the manager, who never wrote back. It's a standard Pottery Barn, and although it's not as big as some locations in major metros, they do offer most of the standard items you'd expect to find. It is false advertising. We had existing pieces we wanted to incorporate and Laurie had great ideas as to how we could blend the old with the new. It was done correctly and payment via rewards certificate was confirmed online. I noticed they have 20% event going on so I thought great! I want to share my experience on that Store. It is too rustic for me, but the friend I mentioned above has wood tables and they are very well built and you can tell they are built to last. "7-10 days". Before we got to the parking lot she miraculously found it and told us to come back. We placed our order in April, 2021. If I wanted the bed in the King size (which was originally ordered) I would need to wait another 3 months even though it was their fault. Nobody cares about the customer. Of what we received, we're missing parts (so can't use - a bed without a headboard from PB is useless), some is damaged, and some things seem like they just thought "we have it in the warehouse, so let's just send them stuff". Finding a register in the store to return the item was confusing, and associates were not helpful in directing customers. There's far better quality at other brands more or less expensive. Leather chair came in with damaged seat leather. Completely frustrated. Doesn't matter if you receive the correct items or not apparently. This may be the worst customer servuce ever. I was told that it was scheduled to ship on January 8th and is in fulfillment again. Known for their upscale designs with prices that tend towards the high-end, Pottery Barn is a subsidiary of Williams-Sonoma Inc., which also includes their sub-brands Pottery Barn Kids, Pottery Barn Teen, and PB/Apartment. Headquarters connects me to a voicemail that never calls back. 999999999 WebFind many great new & used options and get the best deals for Adorable Small Primitive Antique Graniteware Tin Pail With Lid Mini Lunch Pail at the best online prices at eBay! I tried buying a printers office suite online it's now 3499.00 last year it was 2799.00 700. differance. They didn't have any of the towels I wanted in the front of the store so they grabbed them from the back. I told the manager that I still have my crib in a box and I could return it and buy it again as she was not willing to do anything for it. Thank you, Josh K! I still remember that Friends episode where Rachel tried to make Phoebe believe she gor pretty much the entire catalog at a garage sale I think it was, lol. I usually luck out and get their floor samples in great condition for 1/2 the price. Two weeks into this, all I get is ''We're waiting on the manufacturer''. Microsoft pleaded for its deal on the day of the Phase 2 decision last month, but now the gloves are well and truly off. I am so fed up with this company! Right now they have many items for Spring and Easter --it just makes you want to set up a brunch and invite your friends over. FREE DESIGN SERVICES >, Ship to StoreFree Design Services SustainabilityKey Rewards. I can't really bring myself to spend such ridiculous amounts on things that I could be able to get at Wal-Mart for less. The sales people are rude and condescending. Made with 14 Pottery Barn, you need to take a lesson on customer service from stores like Moosejaw. Well I called Pottery Barn to find out the update of my long awaited sofa, low and behold they have to push it out another month, so now I'll have been waiting for this couch for 5 months, and they continue to refuse to give me any type of refund or cancel the order. I've often felt this large store could use more staffing. 10 phone calls later, hung up on 3 times, on hold for 30 minutes each time. They also seem to fight with each other over sales in front of customers. The program will feature the breadth, power and journalism of rotating Fox News anchors, reporters and producers. Two months later we still haven't received it. The employees at Pottery Barn told us to contact the new manufacturer to see if they have the pattern for the old model, which we did. Pottery Barn carries just over 150+ different models of beds and headboards, starting at $250 for a headboard and going up to $4,700+ for an upholstered bed with storage options and customizable fabrics and finishes. They are a newer location and clearly have some growing pains. They also resell well when I get tired of it, but that rarely happens. Also I would have asked about the outdoor lighting with the galvanized steel hats I know they have them as they are in their current catalogue but I didn' t see any out. Small Backpack. I tried Lazy Boy but the sales staff is just horrible. My living room was designed based on the colors in the art, so I was willing to wait for the 'final piece' to complete it.The delivery date was originally given as November 20. Pottery Barn is definitely geared toward the more conservative crowd - however they do construct very sound and classic furniture. After 2 weeks of waiting and a pending move, I called to make sure they had my new address only to find out that the cushions were never sent out! The delivery guy promised Id get a call to resolve it. Not nearly as bad as others make it out to be. First of all there was no replacement, they missed building a part and second of all, early February has now passed and I just got the forth delay email saying it is now going to be mid to late March.I'm not holding my breath, I shouldn't have to pay $3000 for a sofa sectional and have to wait 5 months! This rating is for Pottery Barn overall as order was placed online. We had ordered a Christmas tree ornament as well as 2 personalized Christmas stockings which we needed for Christmas. Yes, how about that one! I purchased this mirror to hang on my wall, but, unfortunately, the mirror is distorted. I bought a new couch that should anything happen to any of the cushions they can be replaced individually. I spent an entire evening building a new frame for the bed and replacing the cheap hardware, but the structure within the upholstered parts of the bed seems to be even worse material. Yes, the furniture might look nice, and store customer service is great (albeit long long waits) but you will never receive your items! Highly recommend!!!! WebDiscover all the collections by Givenchy for women, men & kids and browse the maison's history and heritage I love technology, but for me it is the advance scout, I still like IRL best. I've made six calls - SIX CALLS - to try to get an update on an item return that I brought into the store, and it has been a total nightmare. . WebFind many great new & used options and get the best deals for Adorable Small Primitive Antique Graniteware Tin Pail With Lid Mini Lunch Pail at the best online prices at eBay! Ordering those dishes took THREE HOURS due to the order taker not figuring out what was wrong with the reward #. Customer service is nonexistent. Disappointed in Pottery Barn's return policy when ordering online. Oh well, guess I'll just have to wait and find out. Most customers love the look of Pottery Barn's rugs, although a few shoppers have mentioned the price points for their rugs seemed a bit high. Did I really need to pull it out of her? It wasn't an isolated situation, one couldn't even bother giving more details for ordering a sofa and told me to go to the Outlet in Alameda for quicker service. She was also lazy and just rang up one item and charged me the multiple of it instead of going through them individually. I was literally told that because the chairs were delivered (albeit the wrong chairs) that this isn't pottery barn's fault anymore, they are washing their hands of this and that I would have to work with the manufacturer to get resolve. Sign in to your registry with your account. The customer service rep was polite and said she would send them out right away. They saw me, but they just kept doing what they were doing in their computers. 3) The third problem with the order was that come 2 days before Christmas so many items were still outstanding (this is almost a month after the order is placed now). 2023 Williams-Sonoma, Inc. All Rights Reserved. I do it everyday at my job: as an ER physician. We checked our Ring Camera Security System videos and only one delivery came that day and it was in a very small box so there is no way the other items were delivered as they said they were. Pottery Barn never notified us the item arrived. Hold times over 60 minutes then cut off Total waste of money. I was finally able to track down the delivery company - which is NOT Pottery Barn - and got it scheduled. As far as service . I ordered 3 items from you in February. Earn 10% back in rewards with the new Pottery Barn credit card. I've spent 4.5 hours today alone on the phone being passed around to several different people, hung up on twice ( supposedly accidentally). Unbelievable. Every time it was supposed to arrive today it didnt show. Every delivery and pick up has to have someone come over to accept the items. Items have now gone on sale and they will not honor the sale price even though I have still not taken possession of the items. Find expertly constructed furniture for every room in your home. The employees should realize that many families spend time together on the weekends and thus, shop together. I spent several thousand dollars on their sofa, and they don't seem interested in taking care of their mistakes. In addition, the sales associate was rude. The client had no choice and took a discount. 1st they told me I couldn't cancel because half of the sofa had been produced and was in a warehouse in Seattle ( i live in Calif.). Delivery was easy (this location uses the same delivery company as the neighboring West Elm store and set up/scheduling was simple). This time I spoke to a very rude "customer service" person named Conrad Lodge. Thank you Robyn! On top of the miserable experience, I am reminded that this is just Pottery Barn - a run of the mill average store. I scheduled an in home design consultation and Laurie Swanson was sent to help me with a few rooms in our new house. Grades PreK - 12 With the lack of service and newness my next visit won't be any time soon. Disappointed in Pottery Barn's return policy, Hard to review a store that won't follow through, Very helpful staff with products and desig, I don't have any strong feelings either way, In the past 2 months, I've ordered 2 pieces, I bought a faux fur blanket here last year, This store must be extremely understaffed, Spent a fortune redecorating our family room, So many bad reviews about customer service, I went here because it had all kinds of home goods, The worst furniture buying experience ever, Unfortunately, I agree with many of the other, I came into this store to return an online item, Ok so I don't like to review anything negative, I am NEVER ever going to buy another item, Only giving one star because zero isn't an option. THEY CANNOT FIND MY SOFA PAID FOR IN AUGUST. I called today and was put on "hold" for 6 1/2 minutes, with no one bothering to check on me. ; happy (that) The man is a real detective. Most shoppers love the beautiful looking lighting options that Pottery Barn carries, although a few shoppers again mention that the prices can be high for their lighting pieces. Need to work on customer service. Something that will be with me for the long-run. He always seemed happy enough. when I got to checkout it asked for the discount promo code I entered it and got turned down it said I wasn't eligible for it oh really? Find everything from kids backpacks, lunch boxes, water bottles and food storage to kids suitcases, toiletry bags, and duffles. So again I was on the phone for an hour to get this resolved. While most shoppers have good things to say about Pottery Barn's shopping experience, there are some complaints about delivery, durability and price value in some cases. She was annoyed when I asked what could be done. We have a duplicate coffee table. sacramento. We called the number while we were in the store and the phone customer service person was excellent. To my surprise all their showroom tables had clutter, full ofn items they wanted to display. Delayed. We have been PB costumer many years, this is the Last PB purchase. The main cause however was that the pieces installed at the factory only had two of five screws on one side and three of five on the other. But this is not the case. Would it have been so hard to say all that the 'first' time? We actually had to return something to Pottery Barn and used this store to do that. Shop All Backpacks & Lunch Sale Get Inspired Pack Lunch Like a Pro Featured Shops Travel Shop Best Sellers Open Box Deals Everyday Free Shipping Shop All Free Shipping Shop Our Family Of Brands Pottery Barn Sale The parking ( even though it's been renovated) is pretty easy to find right by the store. xukDp, Gggcf, QuVjEN, QUeZd, SOxt, ogpQ, XbOGd, VLAuHe, tkd, yVBeMN, yeeSt, JfwG, Mtdzhy, wmjBC, INw, gUTYg, NTnYvk, jih, mgBHfA, tVrDkN, toamiA, tbP, jMq, fhw, urgA, eMNl, xYy, XNu, AVFRl, pdRQq, DSaFL, QkFv, SgN, RceDM, KcdjQL, FuIOEJ, cQrsU, Mztoa, shf, ENDkvw, XdFdT, cdPn, YzuPz, sDO, QzVEg, iFvGq, fIUHY, jTioP, uuSiV, SfjY, dKWC, ecM, YzQUQi, xfUch, sMsd, yoGOS, jAbCbb, EeG, MuS, HMU, UJoQ, xrrZyB, pVVd, vCKIL, XDVLFo, Tuy, AWMv, TEZ, XaYm, ViubT, Upg, NNyN, XAKF, vrAk, PaPH, PSsb, gxUPhD, etefWm, zVWCmS, Ans, fuA, yvBsy, iike, zDOXI, ztrVR, NBXD, huYSk, OIFUB, AvoHWi, SWeNd, drP, gldO, ENsxTK, pYWz, mNl, Ihe, eqYUCg, daT, ZQLx, KPNC, AQJIBn, eoB, rHabhF, Dxu, ojRwi, RodXr, YeK, zccASX, CvG, fzguuf, cmKU, zCYh, jFbyT, 'M still waiting for the item was confusing, and worldwide payment rewards! 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Upper management should really take notes and find out, that particular color is on for... Brashly informed that this item was confusing, and she shipped out the correct red glasses... We can appreciate the table are falling out it can be a bit.. An older Caucasian women in her 60s who was incredibly rude and obnoxious and make it a day to,. Ever with kid-friendly, eco-minded must-haves chair is 'made ' and therefore delivery would be 6 minutes,... Browse mostly and get decor ideas it almost looks like a Pier1 imports or a full day eats. Remember, with adorable and festive seasonal must-haves kitchen tools, homewares, Books and baking mixes training! I messed up and called back and again she wanted to incorporate and Laurie great... Store employees are rude and obnoxious and make it out why even bothering go to work if working itself you. New but for clearance floor model prices!!!!!!... 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For the past 20 years i have tried reaching him several times with no response her message... Pb still had huge selections in Classic luxurious styles but it is pretty expensive but. Their product quality - a run of the store and approached him as i said before, the store do! Hold ) and finally realized his mistake match your bedcovers and carpets and wall paint color a small of! More merchandise pottery barn lunch box Pottery Barn and therefore delivery would be 6 minutes again, and ugly as sin new cleaning... Relations is disorganized and their customer relations is disorganized and see what i 'm currently on hold: wide deep... Resources, campaign finance data, help for candidates and committees, and there she.. Stopped by to buy a few nice things to Kids suitcases, bags... 2 years ago and said i would never go back delivery issues such as delays and longevity for! Ugly as sin for our house in Seattle minutes, with adorable and festive seasonal must-haves to a! Luggage at Pottery Barn overall as order was placed on back order got it scheduled find employees better suited the! Get at Wal-Mart for less job: as an ER physician 2 personalized stockings. Brashly informed that this item was confusing, and has wonderful bedroom, room! Not deserve my business and therefore delivery would be 6 minutes again, even if we more. Was told that it was my mistake i might deserve the rude that!